General terms

Terms and conditions of use of https://247.host/ website 
These Terms and Conditions were adopted on 22.02.2024. 
These General Terms and Conditions govern the relationship between Blokku AD, UIC 207085902, registered address. Bulgaria, Velingrad city, Slivnitsa 4 032 / 45 877 44, e-mail: [email protected], hereinafter referred to as "Provider", on the one hand, and the customers of the websites and services located on the website https://247.host/, hereinafter referred to as "Customers", on the other hand.
Please read the published Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as Services for short).
This document contains information about the activities of Blockqu plc and the general terms and conditions for the use of the Services provided by the Provider, governing the relationship between the Provider and each of our Customers.


Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the Customer and the Supplier.
By accepting the General Terms and Conditions, the Customer agrees to the processing of his personal data on the basis of the contract concluded between him and the Supplier.
Definitions
For the purposes of these Terms and Conditions, the following terms shall have the following meanings:
Website - https://247.host/ and all of its subpages.
Customer - any natural or legal person who wishes to use the services provided by the Provider. Natural persons Customers should be at least 18 years of age and have the legal capacity to conclude the contract for the provision of the Services. 
Customers who are legal persons shall be represented by their legal representative or a person authorised by him/her when concluding a contract. 
Terms and Conditions - these Terms and Conditions, which include terms of use, cookies, privacy policy, voluntary dispute resolution, and any other legally relevant information found on the Site.
Personal Data - name, email, address, mobile phone number, and any other information that may be required in connection with the provision of the Services by the Supplier to the Customer. 
Service Contract - a contract under which the Provider undertakes to provide a particular Service to the Customer in accordance with pre-agreed
technical and price parameters, and the Customer undertakes to pay the respective price for the services provided. 
Alternative Customer Dispute Resolution Procedure - a procedure for out-of-court resolution of Customer disputes that meets the requirements of the relevant legislation in the Republic of Bulgaria. Bulgaria and carried out by an alternative dispute resolution body.
Service - provision of the relevant hosting package and/or additional services in accordance with the Provider's portfolio and these General Terms and Conditions.  Unless expressly stated, the Customer agrees that the Provider is only responsible for the provision of hosting services, and the Provider is not responsible for providing services or performing additional tasks not expressly agreed between the parties. During the performance of this Contract, in the event the Customer desires to receive from the Supplier and the Supplier desires to provide the Customer with services other than hosting services, hereinafter referred to as "Additional Services"), such Additional Services and the agreements for the provision thereof shall be set forth in a separate addendum to this Contract. "Additional Services" will be incorporated into and made a part of this Contract, with the Hosting Services and Additional Services being more generally referred to as the "Services").

Additional services - the list is not exhaustive and may be changed at any time at the discretion of the Provider, without prior notice to the Customer, except in the case of an already concluded contract:
 
services related to automatic mailing list servers, 
control panel, 
file transfer protocol (FTP)
e-mail,
SSL Certificates 
free server configuration
System backup (Backup of individual servers) 
additional websites (Add-on domains)
DDoS protection 
Protection of WordPress, Joomla! and other CMS based websites 
protection against security breaches (hacking) of the site
Other Services explicitly agreed between the parties
 
Shared Hosting - Based on the most common operating system for web hosting - Linux. With shared hosting, the Customer can choose between different plans with different parameters, sharing the server resources with the other users located on it. For this reason, it is usually recommended for start-up businesses, company websites, personal blogs, CMS systems such as WordPress, websites that do not require large resources to work properly.
WordPress Hosting - This Service is suitable for Clients who are new to website creation. It is an easy to use platform through which the Client can create their own page.
VPS hosting (Managed VPS) - With Managed Virtual Servers (Managed VPS), the customer gets access to an independent virtual server, with an installed control panel (cPanel), round-the-clock technical support and monitoring. Managed VPS also includes regular backup of the server content.
VPS hosting (Unmanaged VPS) - With Virtual Private Servers (VPS), the Customer has their own virtual machine on which they can configure and install any desired operating system or software with full root access. VPS hosting has higher parameters than shared hosting, but the parameters are fixed. https://247.host/ recommends using VPS for busier websites with high traffic, websites using technologies that cannot be used on shared hosting, growing businesses, online based CRM and ERP systems.
Dedicated hosting (dedicated server) - Also called a dedicated server or dedicated server. With this type of hosting, the Client rents a physical server with desired parameters to best meet the specific needs of the hosted sites and services. It can be configured and installed with any desired operating system, software or divided into separate logical virtual machines. In this case, the Customer is solely responsible for its administration and performance.

    1.Services provided

Art. 1. (1) Through the Site, Customers have the opportunity to conclude contracts regarding the services offered by the Provider. The Provider shall provide and the Customer shall use the Service in accordance with the parameters of the respective subscription plan selected by the Customer. 
(2) Subscription plans may vary in price and Services included. The subscription plan at the conclusion of the contract is relevant for the relationship between the Supplier and the Customer.
(3) The Services provided include technical support according to .... SLA
(4) The Services provided do NOT include the provision and/or purchase of a domain name, unless this is explicitly stated in the specific subscription plan at the conclusion of the contract with the Customer.

   

Conclusion of the contract
 
Art. 2. (1) The contract for the provision of a service by the Provider to the Customer shall be deemed to be concluded from the moment of receipt of payment by the Provider. 
 
In the absence of technical or physical feasibility, the Supplier reserves the right to refuse to conclude a service contract.  
After successfully registering on the Site, selecting one or more services offered on the Supplier's website, the Customer must add the same to his list of services for purchase.
It is necessary for the Customer to provide personal data in order to conclude the contract, choose the method and time of payment of the price, and then confirm the order through the interface of the Site. By confirming the order, the Customer declares that he/she is aware of these terms and conditions, agrees with their contents and undertakes to comply with them unconditionally.

Prices

Art. 4. (1) The prices of the services offered shall be those indicated on the Provider's website at the time of conclusion of the contract, except in cases of obvious error.
(2) The prices quoted for the services do not include VAT, which shall be charged when the order is finalised, in cases where it is provided for. 
Art. 5. The Supplier reserves the right to change the prices of the services offered on the website at any time and without notice, and such changes will not affect contracts already concluded.
Art. 6. (1) The Provider may grant discounts for the services offered on the Site, in accordance with Bulgarian legislation and rules set by the Provider. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts may be provided in various forms (e.g. promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or customer survey).
(2) Different types of discounts may not be combined when ordering and purchasing the same service.
IV. Payment
Art. 7. (1) The customer may pay the price of the services ordered by using one of the options listed on the website of his choice. On the Website it is possible to pay by the following methods:

by credit or debit card (VISA/Mastercard)
by bank transfer
 
 
(2) If the ordered services include a monthly subscription, payment is made at the beginning of the respective month.  
Art. 8. If the Customer chooses a payment method involving a third party payment service provider, the Customer may be bound by the terms and conditions and/or fees of such third party. 
Art. 9. The Provider shall not be liable if a payment method involving a third party payment service provider is unavailable or otherwise non-functional for reasons that cannot be attributed to the Provider. 
 
RIGHTS AND OBLIGATIONS OF THE PROVIDER
Art. 10. The Supplier undertakes the following:
 
To provide the Service in accordance with specifications determined according to the plan chosen by the Customer;
To provide uninterrupted use of the Service;
To ensure the technical serviceability of the Service;
Provide connectivity to the Internet of the Service in accordance with the service parameters (Parameters) specified depending on the plan selected by the Customer;
Provide appropriate conditions for the technical functioning of the Service;
Provide the Customer with a username and password for remote administrative access to all functionality of the Service;
To provide the Service with pre-installed and functioning software depending on the plan selected by the Customer;
To ensure, according to its technical capabilities and circumstances, the security of the technical equipment used to provide the Service;
To maintain the Service, its connectivity, parameters around the clock in accordance with the agreement with the Customer;
 
Art. 11. The Provider shall have the following rights in relation to the performance of this Contract:
 
To receive remuneration from the Customer for the Services provided;
To supervise at all times the technical correctness of the Service;
To restrict the use of the Service when it carries out maintenance work on its premises and equipment or changes elements of the communications infrastructure;
Temporarily restrict the use of the Service if necessary to protect the security of its infrastructure;
Require the necessary legitimation from the Customer as required by the circumstances when accepting instructions from the Customer regarding the use or management of the Service;
Restrict or suspend the use of the Service temporarily or permanently if it finds that the Customer is using the Service in bad faith or in violation of Bulgarian law or good morals and generally accepted industry practices.
Art. (1) The Provider shall provide the necessary assistance to the State authorities in the lawful exercise of their powers in connection with the conduct of procedural and investigative actions, including the following:
 
Providing information about the Customer and the Service;
Provision of personal data of the Customer;
Provision of traffic data pursuant to Art. 251 para. 1 of the Electronic Communications Act, in cases where electronic communications networks or services are provided;
 
(2) In carrying out the actions referred to in par. 1, the Provider shall not be obliged to notify the Customer, except in cases expressly provided for by law.
(3) The Customer shall not be entitled to claim compensation for damages as a result of actions of the Provider under par. 1.
CUSTOMER RIGHTS AND OBLIGATIONS
 
Art. 13. The Customer undertakes the following:
 
To pay the Provider the agreed remuneration for the use of the Service;
To use the Service in good faith and in accordance with the legislation of the Republic of Bulgaria and accepted global best practices;
To use the Service for its intended purpose and in a manner that does not harm other customers of the Provider or its infrastructure; 
Use remote access only to the space and resources allocated to it on the Provider's server;
To use and manage the Service only remotely (remotely) using the administrative login and password provided by the Provider;
Not to use the functionality of the Service in a manner that is not consistent with its intended use (e.g. creating proxies, etc.).
Independently install the software to be used on the Server, beyond the software expressly provided by the Provider upon activation of the Service;
In using the Service, not use any software, scripts, programming languages or other technologies that could create difficulties in its use by other Customers;
To use technology and design its sites in a manner that is consistent with current requirements for security, functionality, limitations on non-allocation of hosting resources to third parties and efficiency. Sites created by Customer using the Service shall not create a server load that exceeds the normal and customary usage of the Services under the current subscription plan for the Service.
Not use the Service to create or deliver Internet games. An Internet game within the meaning of this Article is not the organization of promotions, quizzes and other similar activities.
To provide the necessary equipment and software to access the Service.
 
Art. 14. The Customer is entitled to the following in connection with the performance of this Contract:
 
To use the Service as intended in accordance with the agreed Parameters;
To exercise remote administrative access to the Service, including to manage, install and administer the software located on the Server;
To be provided with remote, telephonic, round-the-clock support of the Service by qualified personnel of the Provider. Support of the Service does not include installation of custom software for the Customer, or provision of advice on software development, websites, scripts, use of content management programs, etc.
To use mail services according to the parameters of the subscription plan and the services provided. 
 
Art. 15. (1) The Customer undertakes not to use the Service for the following:
 
To publish, disseminate or make available in any way, data, messages, text, computer files or other materials that contravene Bulgarian law, applicable foreign laws, these Terms, Internet ethics or good morals and that violate the rights of third parties such as:
 
 
Copyrights or related rights, trademarks, patent or other intellectual property rights, proprietary rights, and any other property or moral rights or legitimate interests of third parties;
constituting trade, business or personal secrets or other confidential information;
 
 
For publishing, distributing or making available software or other computer files that contain viruses or other risky programs or components thereof.
For posting or transferring pornographic or illegal material.
For Publishing data, messages, text, computer files or other materials containing a threat to human life and physical integrity, propagating discrimination, advocating fascist, racist or other undemocratic ideology, the content of which violates human rights or freedoms under the Constitution and laws of the Republic of Bulgaria or international instruments, calling for a violent change of the constitutionally established order, committing a crime, etc.
    The Customer agrees not to use the Service to send junk mail - "SPAM". Violation of this requirement shall be grounds for suspension of the provided Service, for which the Provider shall notify the User. In case of repeated action, the Provider shall be entitled to unilaterally terminate the provision of the Service without notice.
(2) The Customer undertakes not to use the Service to provide hosting services to third parties or to resell server hosting resources, including by using the additional domains feature to an existing hosting plan of the Service. Customer may use the Service to provide hosting services to companies in which Customer has a direct equity interest or of which Customer is a legal representative.
(3) The Provider shall be entitled to carry out ongoing checks on compliance with the requirement under paragraph (2) and, at its discretion, unilaterally and without notice, take appropriate measures to remedy the breach, including by changing the Customer's subscription plan, restricting or terminating the provision of the Service, and separating the sites into separate accounts.
TERMINATION OF THE CONTRACT
 
Art. (1) The contract shall be terminated:
 
upon expiry of the term of the contract;
upon termination and liquidation or bankruptcy of one of the parties to the contract;
by mutual consent of the parties in writing; 
in the event of a material breach of the provisions of the contract after the expiry of a period of 2 weeks from the date of a written request for the remedying of the breach by the defaulting party, within which period the breach has not been remedied;
the objective impossibility of either party to the contract to perform its obligations;
in the event of seizure or sealing of the equipment by public authorities.
 
 
In the event that the contract is terminated after the beginning of the calendar month, the Customer shall be obliged to pay to the Supplier a proportionate part of the monthly remuneration due up to the time of termination of the contract.
In the event of a delay in payment by the Customer of more than 20 working days, the Contract shall automatically terminate and the Customer's obligation to pay the amount due at the time of termination shall remain in force.
In the event of early termination of the Contract under a long-term subscription plan, the Customer shall pay a penalty of .......... BGN or the amount of the remuneration due for the remaining period of the Contract.

In the event that this Contract is unilaterally terminated by the Supplier due to the Client's culpable default, the latter shall owe the Supplier a penalty in the amount of the remuneration due for the remaining period of the Contract.

Art. 17. The Provider shall have the right to terminate this Contract unilaterally at its own discretion, without notice and without compensation, if it finds that the services provided are being used in violation of the legislation in the Republic of Bulgaria or accepted good practices.

Intellectual property

Art. 18. Intellectual property rights to all materials and resources located on the Provider's website (including available databases) are protected under the Copyright and Related Rights Act, belong to the Provider or the appropriately designated person who has assigned the right of use to the Provider, and may not be used in violation of applicable law.
Art. 19. In case of copying or reproduction of information outside the permissible scope, as well as in case of any other infringement of intellectual property rights on the Provider's resources, the Provider shall be entitled to claim compensation for the direct and indirect damages suffered in full.
Art. 20. Except where expressly agreed, the Customer may not reproduce, modify, delete, publish, distribute or otherwise disclose the information resources published on the Provider's website.

Modification of General Terms and Conditions

Art. 21. The Provider shall notify the Customer of any amendment to these General Terms and Conditions within 7 days of the occurrence of such circumstance to the email address provided by the Customer.
Art. 22. Where the Customer does not agree with the amendments to the General Terms and Conditions, the Customer shall be entitled to withdraw from the contract without giving any reason and without being liable to compensation or penalty. In order to exercise this right, the Customer shall notify the Supplier within one month of receipt of the notice referred to in the preceding Article.
Art. 23. In the event that the Customer does not exercise the right to withdraw from the contract in the manner set out in these General Terms and Conditions, the amendment shall be deemed to have been accepted by the Customer without objection.

Applicable law
 
Art. 24. The provisions of the legislation in force in the Republic of Bulgaria shall apply to all matters not covered by these General Terms and Conditions.
 
 
Other provisions
 
Art. 25. The Provider undertakes to exercise due diligence to ensure that the Customer is able to access the services provided in an orderly manner.
Art. 26. The written form of the contract shall be deemed to be complied with by sending a message by electronic mail (e-mail), pressing an electronic button on a page with content to be filled in or selected by the Customer or marking a box (check box) on the website, etc., as long as the statement is recorded technically in a way that makes it possible to reproduce it.
Art. 27. The parties declare that if any clause(s) of these General Terms and Conditions should prove to be invalid, this shall not invalidate the whole contract or any other part thereof. The invalid clause will be superseded by mandatory rules of law or established practice.