Personal data

PERSONAL DATA PROCESSING POLICY
Information about the data controller:
Blokku AD, UIC 207085902, registered address. Blokku AD, UIC 207085902, registered address. Bulgaria, Velingrad city, Slivnitsa 4 032 / 45 877 44, e-mail: [email protected], hereinafter referred to as "Provider"/"We".
We process your personal data on the following grounds:
 
The contract concluded between us and you in order to fulfil our obligations under it;
Explicit consent from you—the purpose is stated on a case-by-case basis;
In case of a legal obligation
 
In the following paragraphs, you will find information on the processing of your personal data depending on the basis on which we process it.

FOR THE PERFORMANCE OF A CONTRACT OR IN THE CONTEXT OF A PRE-CONTRACTUAL RELATIONSHIP
We process your personal data in order to perform our contractual and pre-contractual obligations and to exercise our rights under contracts entered into with you.
 
Purposes of processing:
 
Establishing your identity;
Management and execution of your request and performance of a concluded contract;
Preparing and sending you a bill/invoice for the services you use with us;
Retaining correspondence relating to orders placed, processing requests, reporting problems, etc.
preparation of a user profile;
 
 
On the basis of the contract concluded between us and you, processing information about the type and content of the contractual relationship and any other information related to the contractual relationship, including:
 
  • Personal contact details - contact address, email, telephone number;
  • Identification data - full name, unique national or alien identity number, permanent address;
  • Details of orders placed through the user profile;
  • Email, letters, information about your troubleshooting requests, complaints, requests, complaints;
  • Credit or Debit card information, bank account number or other banking and payment information relating to payments made;


The processing of the personal data is obligatory for us to be able to conclude the contract with you and perform it. We delete the data collected on this basis 5 years after the termination of the contractual relationship, whether due to the expiration of the contract, termination, or any other reason. The time limit is determined by the 5-year limitation period for possible contractual claims.

FOR COMPLIANCE WITH STATUTORY OBLIGATIONS
There may be a legal obligation for us to process your personal data. In these cases, we are obliged to carry out the processing, such as:
 
  • Obligations under the Anti-Money Laundering Act;
  • Performance of obligations in relation to distance selling, off-premises selling provided for in the Consumer Protection Act;
  • Providing information to the Consumer Protection Commission or third parties as provided for in the Consumer Protection Act;
  • The provision of information to the Commission for the Protection of Personal Data in relation to obligations provided for in the legislation on the protection of personal data;
  • Obligations provided for in the Accounting Act and the Tax and Social Security Procedural Code and other related regulations in relation to the keeping of lawful accounts;
  • Tthe provision of information to the court and third parties, in the context of court proceedings, in accordance with the requirements of the regulations applicable to the proceedings;
  • Age verification when shopping online.
We delete data collected pursuant to a legal obligation once the obligation to collect and store has been fulfilled or has ceased. For example:
 
  • Under the Accounting Act for the storage and processing of accounting data (11 years), obligations to provide information to the court, competent state authorities, and other grounds provided for in current legislation (5 years).
  • Where an obligation is imposed on us by law, we may provide your personal data to the competent government authority, individual, or legal entity.
 
WITH YOUR CONSENT
We process your personal data on this basis only after your explicit, unambiguous, and voluntary consent. We do not foresee any adverse consequences for you if you refuse the processing of personal data.
Consent is a separate basis for processing your personal data and the purpose of the processing is set out in it, and is not overlapped with the purposes listed in this policy. If you give us your consent accordingly, and until you withdraw it or terminate any contractual relationship with you, we will make suitable product/service offers to you.
On this basis, we only process the data for which you have given us your explicit consent. The specific data is determined on a case-by-case basis. Typically, the data includes:
 
  • Email;
  • Telephone;
  • Address;
  • Names;
 
We may provide your data to marketing agencies and third parties on this basis. Consents given may be withdrawn at any time. Withdrawal of consent has no impact on the performance of contractual obligations. If you withdraw your consent to the processing of personal data for any or all of the ways described above, we will not use your personal data and information for the purposes set out above. 
 
We will delete data collected on this basis at your request or 1 year after its initial collection.

PROCESSING OF anonymized DATA
We process your data for static purposes, that is, for analyses in which the results are only aggregated and the data are therefore anonymized. It is impossible to identify a specific person from this information.
How we protect your personal data
To ensure adequate protection of the data of the company and its customers, we implement all necessary organisational and technical measures provided for in the Data Protection Act.
In order to maximise the security of the processing, transmission and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.

Users' rights
Each User of the Website enjoys all the rights for the protection of personal data under Bulgarian and European Union law.

Each User is entitled to:
 
Information (in relation to the processing of their personal data by the controller);
Access to their own personal data;
Rectification (if the data is inaccurate);
Erasure of personal data (right to be forgotten);
Restriction of processing by the controller or processor;
Portability of personal data between controllers;
Objection to the processing of his or her personal data;
The data subject shall also have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her;
The right to a judicial or administrative remedy where the data subject's rights have been violated.
The user may request deletion if one of the following conditions applies:
 
The personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
The user withdraws the consent on which the processing is based and there is no other legal basis for the processing;
The data user objects to the processing and there are no legitimate grounds for the processing which override;
The personal data has been unlawfully processed;
The personal data must be erased in order to comply with a legal obligation under Union or Member State law to which the controller is subject;
The personal data have been collected in connection with the provision of information society services to children and consent has been given by the person having parental responsibility for the child.
The user has the right to restrict the processing of his/her personal data by the controller when:
 
In this case, the restriction of processing shall be for a period which allows the controller to verify the accuracy of the personal data;
The processing is unlawful, but the User does not wish the personal data to be erased, but requests instead the restriction of its use;
The controller no longer needs the personal data for the purposes of the processing, but the User requires them for the establishment, exercise or defence of legal claims;
objects to the processing pending verification of whether the legitimate grounds of the controller override the interests of the User.
 
Right to portability.
The data subject shall have the right to obtain the personal data concerning him or her that he or she has provided to a controller in a structured, commonly used and machine-readable format and shall have the right to transfer those data to another controller without hindrance from the controller to whom the personal data have been provided, where the processing is based on consent or a contractual obligation and the processing is carried out by automated means. When exercising his or her right to data portability, the data subject shall also have the right to obtain a direct transfer of the personal data from one controller to another where this is technically feasible.

Right to object.
Users have the right to object to the controller's processing of their personal data. The data controller shall be obliged to terminate the processing unless it demonstrates compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the data subject, or for the establishment, exercise, or defence of legal claims. If you object to the processing of personal data for direct marketing purposes, the processing shall cease immediately.

Complaint to the supervisory authority
Every user has the right to lodge a complaint against unlawful processing of his/her personal data with the Data Protection Commission or the competent court.